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Eligibility Requirements
Volunteers must:
Be 16 years of age or older (some roles may require 18+).
Submit a completed volunteer application.
Be approved by the Volunteer Coordinator.
Attend required training sessions (virtual or in-person).
Be able to perform assigned duties safely and reliably.
Certain roles may require:
Background checks
Experience with customer service, line management, or tech
Ability to lift moderate weight or stand for long periods
Training & Orientation
All volunteers must participate in mandatory orientation covering:
Emergency procedures
Event layout and department zones
Safety protocols
Accessibility awareness
Reporting processes
Radios and communication guidelines (if applicable)
Volunteers may not begin their shift without completing the required training.
Scheduling & Attendance
Shift Expectations
Volunteers must arrive 10–15 minutes early for each shift.
Late arrivals must notify the Volunteer Coordinator immediately.
No-shows without communication may result in removal from future volunteer opportunities.
Breaks
Breaks will be scheduled depending on shift length and department needs.
Volunteers must remain in their assigned area until properly relieved.
Behavior & Conduct
Volunteers are expected to maintain a high standard of professionalism. This includes:
Treating attendees, guests, staff, and fellow volunteers with respect.
Following all event rules and staff instructions.
Demonstrating patience, courtesy, and positive communication.
Avoiding conflicts, discrimination, or harassment of any kind.
Maintaining confidentiality regarding sensitive information.
Volunteers must follow all elements of the Code of Conduct and may be removed from the event for violations.
Prohibited Actions
Volunteers may not:
Consume alcohol or drugs before or during a shift.
Abandon their assigned area without relief.
Use volunteer status to gain unauthorized access or special privileges.
Take photos of restricted areas, back-of-house spaces, or confidential documents.
Engage in arguments, inappropriate behavior, or harassment.
If a volunteer violates these policies, disciplinary action may include reassignment, dismissal, or banning from future events.
Handling Issues & Emergencies
Volunteers must report immediately to their lead or coordinator if they witness:
Medical issues
Safety hazards
Lost children or vulnerable individuals
Harassment or conflict
Suspicious behavior
Property damage or theft
Do not attempt to handle dangerous situations alone. Volunteer leads and security teams will assist.
Perks & Benefits
Volunteers may receive:
A complimentary volunteer badge
Access to approved areas while off-shift
Break room access
Small appreciation items (tbd)
An opportunity to gain experience and contribute to the community
Benefits may change based on availability and event structure.
Meal & Break Guidelines
Scheduled breaks will include time for volunteers to eat or rest.
Snacks and beverages may be provided, depending on event budget.
Volunteers should stay hydrated and take breaks responsibly.
Media, Photography & Social Media
Volunteers may not:
Make official statements on behalf of the convention
Stream, record, or photograph restricted areas
Post internal documents, schedules, or operations details
However, volunteers are allowed to share general public event experiences and photos in public areas.
If approached by media, volunteers must direct them to the Media/Press Desk.
Resignation or Shift Changes
If a volunteer needs to:
Cancel a shift
Modify availability
Withdraw from the volunteer program
They must contact the Volunteer Coordinator as soon as possible, preferably with 24–48 hours’ notice.
Contact Information
For questions or concerns regarding volunteer policies:
Volunteer Coordinator – KW Comic Con
📧 volunteer@kwcomiccon.ca
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